Returns & Exchanges

We want you to be completely satisfied with your Oco Smart Cloud Camera. If for any reason you are not happy with your purchase, you may return your device within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team via our website or email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Camera

Ensure the camera and all included accessories are placed back in their original packaging to qualify for a full refund.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the hardware, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing