Frequently Asked Questions
Everything you need to know about Oco Smart Cloud Cameras and our services.
How does the cloud storage subscription work?
Oco cameras offer both local SD card recording and secure cloud storage. While basic motion detection alerts are free, our premium cloud plans provide extended video history, smart notifications, and encrypted off-site backups.
What is your shipping policy for international orders?
We ship worldwide. Orders are typically processed within 24-48 hours. Domestic shipping takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
Can I return my camera if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your Oco camera, you can return it in its original packaging for a full refund, excluding shipping costs.
Are Oco cameras compatible with smart home systems?
Absolutely. Oco Smart Cloud Cameras are designed to integrate seamlessly with Amazon Alexa, Google Assistant, and IFTTT, allowing you to view live feeds and automate your home security.
What happens if my internet connection goes down?
If your Wi-Fi fails, Oco cameras equipped with an SD card slot will continue to record locally. Once the connection is restored, the camera will resume syncing and sending alerts to your mobile device.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.